To our valued Baxalta (now part of Shire) customers –
Please note that as of February 5, 2018, Shire has launched a new Digital Commerce (e-commerce) site that has been designed to improve our customers’ ordering and account management experience.
Access the new site by navigating to and bookmarking store.shire.com.
Key points of note:
· Password reset is required – To maintain security, upon first log in reset your access password via the “Forgot username or password?” link on the login screen. (Note: your username is unchanged.)
· New account numbers – Account numbers have been updated, but with no change to account names. Please see previous communications on this topic, or call Customer Service for assistance.
· Website help guides – Click the “Website Help Guides” link on the storefront main page to access helpful quick reference documents on site details and functions.
As always, our dedication to customer service support remains unchanged – please feel free to contact your Customer Service Representative at 1-800-423-2090 or eCom.firstname.lastname@example.org with any questions you have.